Support Service Levels
Silver support is an entry level offering designed for storage network environments that operate primarily during standard business hours. Gold support adds 24x7 support coverage, required by IT organizations providing 24x7 operations support. Platinum support is tailored for mission-critical operating environments that require the highest level of support, including a four-hour parts replacement service.
Contact Support
Current RongCuo customers and partners may contact our support team at www.rongcuo.com or by calling any of our toll-free numbers below：
Phone:+86 400-666-3436
email: support(at)rongcuo.com
